Change Manager
Location: West Wiltshire
Position: 4-6 Months Contract
Salary/Rate: £350 - £450 per day Negotiable
The Change Manager SI is responsible for Change Management operations. He/she is in charge of evaluating, approving and planning changes, and for monitoring change implementation to ensure completion in time and budget as well as meeting functional requirements. The Change Manager SI ensures the integration of Change planning across multiple clients and Service Providers, calling Change Advisory Board meetings at which all relevant stakeholders convene to evaluate, approve/reject and schedule Changes.
- Facilitate the implementation of the change management process across clients and/or Suppliers
- Monitor Changes
- Evaluate Change Requests and determine priority, urgency, impact and risk
- Coordinate Change Request evaluation by other required Subject Matter Exeperts and stakeholders across client(s) and/or Suppliers
- Chair the Change Advisory Board
- Analyze Change Management performance and produce required reports
- Identify opportunity for improvement
- Disseminate Change related information of relevant stakeholders and delivery functions
- Coordinate and ensure Change planning
- Perform reviews of all/defined Changes to ensure objectives have been achieved
- Investigate any failures or back out implementations in close cooperation with other Service Management and delivery functiions
- Analyze and report on abandoned Changes
- Perform Post Implementation review (PIR), coordinate participation of required stakeholders; provide report
- Alignment and process integration across multiple clients and/or Suppliers
- Coordination of evaluation, review and planning activities cross multiple clients and/or Suppliers"
The Change Manager SI role is one that takes an active part in managing and coordinating Changes. The Change Manager SI will be expected to work with client and Supplier side Change Managers and other key stakeholders to ensure effective and efficient planning and minimize risk to Service performance and operations.
Works under broad direction. Work is often self-initiated. Is fully accountable for meeting allocated technical and/or project/supervisory objectives. Establishes milestones and has a significant role in the delegation of responsibilities.
Influences organisation, clients, suppliers, partners and peers on the contribution of own specialism. Builds appropriate and effective business relationships. Makes decisions which impact the success of assigned projects i.e. results, deadlines and budget. Has significant influence over the allocation and management of resources appropriate to given assignments.
Performs an extensive range and variety of complex technical and/or professional work activities. Undertakes work which requires the application of fundamental principles in a wide and often unpredictable range of contexts. Understands the relationship between own specialism and wider client/organisational requirements.
Advises on the available standards, methods, tools and applications relevant to own specialism and can make appropriate choices from alternatives. Analyses, designs, plans, executes and evaluates work to time, cost and quality targets. Assesses and evaluates risk. Communicates effectively, both formally and informally. Demonstrates leadership. Facilitates collaboration between stakeholders who have diverse objectives. Understands the relevance of own area of responsibility/specialism to the employing organisation. Takes client requirements into account when making proposals. Takes initiative to keep skills up to date. Mentors colleagues. Maintains an awareness of developments in the industry. Analyses requirements and advises on scope and options for
continuous operational improvement. Demonstrates creativity and innovation in applying solutions for the benefit of the client / stakeholder. Takes account of relevant legislation.
Has excellent collaboration and partnering skills. Is firm but fair with regard to cooperating with colleagues and partners (suppliers). Creates a sense of belonging among team members. Motivates team members, coaching as required and promoting mutual support and interaction. Listens carefully and provides advice, facilitates discussion and resolves conflict. Establishes trust.
Experienced in managing Services and/or relationships in a many-to-many client - provider environment. Has taken lead role in negotiation and/or management of provider contracts and relationships, successfully resolving escalations and conflicts.
Has excellent analytical and problem solving skills. Adept in finding solutions to complex problems, engaging required stakeholders to obtain an overview of different perceptions, solution scenarios and options, and to receive respective input or buy-in. Willing to take the necessary decisions and accept related responsibility, working to obtain stakeholder buy-in.
REQM 5: Facilitates scoping and business priority setting for large or complex changes, engaging senior stakeholders as required. Selects the most appropriate means of representing business requirements in the context of a specific change initiative. Drives the requirements elicitation process where necessary, identifying what stakeholder input is required. Obtains formal agreement from a large and diverse range of potentially senior stakeholders and recipients to the scope and requirements, plus the establishment of a base-line on which delivery of a solution can commence. Takes responsibility for the investigation and application of changes to programme scope. Identifies the impact on business requirements of external impacts affecting a programme or project.
CHMG 5: Develops implementation plans for dealing with more complex requests for change, evaluates risks to integrity of infrastructure inherent in proposed implementations, seeks authority for those activities, reviews the effectiveness of change implementation, suggests improvement to organisational procedures governing change management. Leads the assessment, analysis, development, documentation and implementation of changes based on requests for change.
CIPM: Creates the business readiness plan, taking into consideration IT deployment, data migration, capability deployment (training and engagement activities) and any business activities required to integrate new processes or jobs into the "business as usual" environment. Determines the readiness levels of business users with regard to upcoming changes; uncovers readiness gaps and creates and implements action plans to close the gaps prior to going live. Assists the user community in the provision of transition support and change planning, and liaises with the project team. Monitors and reports progress on business readiness targets, business engagement activity, training design and deployment activities, key operational metrics and return to productivity measures. Defines the series and sequence of activities to bring stakeholders to the required level of commitment, prior to going live.
Bachelor's degree in Computer Science, IT, or equivalent relevant work experience in IT.