Business Service Catalogue Manager
Location: West Wiltshire
Position: 4-6 Month Contract
Salary/Rate: £350 - £450 per day Negotiable
Must be security cleared
The Business Service Catalogue Manager’s role is to develop and maintain a catalogue for business end users (business units) that contains common IT goods and services bundled and packaged into end-user designed solutions. The inputs to this catalogue are goods and services from the Technical Service Catalogue at prices and terms negotiated. This position is responsible for ensuring regular reviews and updates of the Service Catalogue, in close cooperation the Sourcing and Contract Management, as well as Finance Management to ensure alignment.
- Develop a Business Service Catalogue Template and process for regular alignment with key stakeholders for reviewing, updating and approving the Business Service Catalogue
- Aligning with Service Managers, Business Relationship Manager, Service Architects and other stakeholders as required to define and document Services for the Business user
- Extract and collate negotiated Services, Service qualities, volumes, pricing mechanisms and other required information as defined by the Service Catalogue Template
- Provide the Service Catalogue to the Business Service Catalogue Manager and/ or other defined stakeholders
- Manage (update) the Service Catalogue in line with new requirements, new technologies, new standards and outsourcing contract changes
- Optimize the Service catalogue items by reducing diversity and promoting standards"
Integration of multiple Service Provider Services/ Service Catalogues into a single Business Service Catalogue and/ or designing and maintaining multiple Service Catalogues to serve multiple clients
Works under broad direction. Work is often self-initiated. Is fully accountable for meeting allocated technical and/or project/supervisory objectives. Establishes milestones and has a significant role in the delegation of responsibilities.
Influences organisation, clients, suppliers, partners and peers on the contribution of own specialism. Builds appropriate and effective business relationships. Makes decisions which impact the success of assigned projects i.e. results, deadlines and budget. Has significant influence over the allocation and management of resources appropriate to given assignments.
Performs an extensive range and variety of complex technical and/or professional work activities. Undertakes work which requires the application of fundamental principles in a wide and often unpredictable range of contexts. Understands the relationship between own specialism and wider client/organisational requirements.
Advises on the available standards, methods, tools and applications relevant to own specialism and can make appropriate choices from alternatives. Analyses, designs, plans, executes and evaluates work to time, cost and quality targets. Assesses and evaluates risk. Communicates effectively, both formally and informally. Demonstrates leadership. Facilitates collaboration between stakeholders who have diverse objectives. Understands the relevance of own area of responsibility/specialism to the employing organisation. Takes client requirements into account when making proposals. Takes initiative to keep skills up to date. Mentors colleagues. Maintains an awareness of developments in the industry. Analyses requirements and advises on scope and options for
continuous operational improvement. Demonstrates creativity and innovation in applying solutions for the benefit of the client / stakeholder. Takes account of relevant legislation.
Has excellent collaboration and partnering skills. Is firm but fair with regard to cooperating with colleagues and partners (suppliers). Creates a sense of belonging among team members. Motivates team members, coaching as required and promoting mutual support and interaction. Listens carefully and provides advice, facilitates discussion and resolves conflict. Establishes trust.
Experienced in managing Services and/or relationships in a many-to-many client - provider environment. Has taken lead role in negotiation and/or management of provider contracts and relationships, successfully resolving escalations and conflicts.
Has excellent analytical and problem solving skills. Adept in finding solutions to complex problems, engaging required stakeholders to obtain an overview of different perceptions, solution scenarios and options, and to receive respective input or buy-in. Willing to take the necessary decisions and accept related responsibility, working to obtain stakeholder buy-in.
SLMO 5: Ensures that service delivery meets agreed service levels. Creates and maintains a catalogue of available services. In consultation with the client negotiates service level requirements and agrees service levels. Diagnoses service delivery problems.
POMG 5: Ensures that programme and project leads adhere to the agreed portfolio management approach and timetable and that they provide the appropriate information to agreed targets of timelines and accuracy. Produces reports as appropriate for portfolio governance, including making recommendations for changes to the portfolio.
Bachelor or Master degree in Computer Science, IT, or equivalent relevant work experience in IT